Support Services

Consulting

We provide a Pre-Migration Consulting Service to ensure your migration from Payroll Manager to Meridian is a smooth, efficient transition. Our payroll consultants can thoroughly analyse your current data and make any changes necessary so only valid, useful data is transferred. Your assigned consultant will work through a detailed checklist and include: reconciliation of your payroll figures; removal of obsolete records, cost accounts, adds deds etc; and a review of existing register set ups. Consulting Services 

Training

We provide comprehensive product training free of charge to all new migrating clients. We also hold regular courses where users can update their skills, gain advanced knowledge, or, in the case of new staff, learn how to get started on Meridian. Our courses are aimed at varying levels of proficiency and held regularly at MicrOpay Education centres around Australia. Course Descriptions 

Support Desk

When you migrate be assured that our support team is here to help if you need it. Our support includes product updates and enhancements, updates on regulatory, legislative and tax changes for Meridian, as well as updates on industry specific topics; in the form of white papers and reports. We continue to provide our 1300 phone and email support, which is complemented by e-Knowledge. Client Support 

Online Help

e-Knowledge, our comprehensive and continuously updated online knowledge base is available 24/7. It supplies you with product and general payroll information, including FAQs and update downloads without having to use the phone or wait for an email response.

Recruitment

For your peace of mind, we have a range of candidates who are skilled in Meridian, able to fill temporary or permanent payroll positions with your organisation, if required when you migrate. Recruitment Services