MicrOpay Client Support
Sage MicrOpay is well-known for providing outstanding support. This is because client satisfaction is our focus and our consulting expertise will assist you in getting the best from your payroll solution. Our Support includes updates on regulatory, legislative and tax changes for your software, as well as updates on industry specific topics; in the form of white papers and reports.
We offer a variety of support options, including a comprehensive online support section on our website with product specific FAQs and our Help Desk (phone or email). For more details on these services, please see below:
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ONLINE SUPPORT
Our comprehensive online Support Section allows you access to Support information immediately at any time of the day for all Sage MicrOpay products. This section supplies you with: up-to-date FAQs, vital software updates, release notes, End of Year notes, whitepapers, reports and the NEW MicrOpay Meridian knowledge base called MicrOpay e-Knowledge.
To access the online support section you will have to register online. REGISTER NOW To register you will require your Client Number, email and address details. For more details on the registration processes please download the Web Registration Instructions PDF (150kB)
If you have already registered, please log into the Support section using the easy login fields at the top of this page.
Forgotten your password?
If you have already registered for Web Support Services and you have forgotten your password, please enter your email address in the login box above and click "I forgot my password". You will then be prompted by a secret question that you entered when you first registered. By answering this secret question correctly, you will automatically receive your password via email.
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PHONE & EMAIL SUPPORT
If you wish to contact our Support Team directly, please remember to quote your client number in all correspondence. Support is available during normal business hours.
MicrOpay Meridian, Payroll Manager, Express Pay, QuickPay, Ingenuity and ConnX clients:
support@micropay.com.au
Support Desk Phone: 1300 PAY DAY (1300 729 329)
MicrOpay Genius clients:
support@genius.com.au
Support Desk Phone: 1300 735 678
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